q baje Privacy Policy

q baje treats the privacy of its members with the highest importance. This Privacy Policy ("Policy") applies to personal information collected from users through q baje's website, mobile application, and all related services ("Platform").

This policy has been written with Bangladeshi users in mind. When you create an account on the q baje platform, make a deposit, or use any service, this policy applies between you and us. Alongside this policy, we also recommend reading our Terms and Conditions, as both documents together form the complete legal framework for your use of q baje.

By using this platform, you confirm that you are at least 21 years old and that you understand and agree to the terms set out in this policy.

q baje collects various types of information, divided into the following categories:

2.1 Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for account verification)
• Bank or mobile financial service account details (for transactions)

2.2 Usage Information

• Login date, time, and device details
• Game play history, bet amounts, and results
• Deposit and withdrawal history
• Bonus claim and wagering activity records

2.3 Technical Information

• IP address and browser type
• Device model, operating system, and version
• Cookie and session data

q baje collects your information in the following ways:

3.1 Information Provided Directly

Information you provide yourself during account registration, account verification, deposit or withdrawal requests, and when contacting customer support is collected directly.

3.2 Automatic Collection

Certain information is logged automatically while using the platform, such as page visits, game session duration, click patterns, and other interaction data.

3.3 Information Received from Third Parties

For payment processing, transaction confirmation details are received from mobile financial service providers such as bKash, Nagad, Rocket, or Upay. This information is used only for payment verification.

q baje uses the collected information for the following legitimate purposes:

4.1 Account Management and Verification

Information is used to complete the registration process, verify identity, and ensure account security. This verification process is essential for preventing financial fraud and money laundering.

4.2 Service Delivery and Improvement

Information is used to keep deposit, withdrawal, and game services running and to resolve technical issues on the platform. This data is also used to analyse user experience and improve service quality.

4.3 Communication and Support

Your conversation history with the customer support team is kept so that faster assistance can be provided in future contacts. Our support team works 24/7 in Bengali and English via live chat and email.

4.4 Responsible Gaming Programme

Information is used to analyse playing patterns, identify signs of excessive gambling, and provide timely support. Detailed policies on this can be found on our Responsible Gaming page.

4.5 Meeting Legal Obligations

Storing and processing certain information is legally required in order to comply with applicable laws and regulations.

q baje has put in place both technical and administrative measures to keep your personal information secure.

5.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Strict controls are maintained over system access

5.2 Data Retention Period

Data is retained while your account is active. After an account is closed, certain information may be kept for a specified period due to legal obligations. Once no longer needed, information is securely deleted.

5.3 Response to a Data Breach

If a data breach occurs, q baje will notify the affected users as quickly as possible and take the necessary steps to minimise harm.

q baje does not sell or trade your personal information. However, information may be shared in certain specific situations:

6.1 Service Provider Partners

A limited amount of information is shared with selected third parties to carry out activities such as payment processing, technology operations, and customer support. These partners may only use the information for the purposes specified in their agreement.

6.2 Game Providers

When using software from Pragmatic Play, PG Soft, JILI, Evolution, and other game studios, the minimum information required to operate the game may be provided. This information is limited to within the game session.

6.3 Legal Authorities

Information may be shared with legal authorities in response to a court order, a lawful request from an investigating body, or as required by applicable law.

Cookies and similar tracking technologies are used on the q baje platform. These are stored as small data files in your browser.

7.1 Types of Cookies and Their Purpose

• Essential Cookies: Used to keep login sessions active and for security verification; the site does not work properly without them
• Performance Cookies: Help analyse page loading speed and user behaviour
• Preference Cookies: Remember your language, theme, or other personal preferences

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, if essential cookies are turned off, many services will not work properly.

As a q baje user, you have the following rights over your own information:

8.1 Right to Access Information

You can request at any time to know what information q baje holds about you. This request can be made through our support team.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you can request a correction. The correction will be made after identity verification.

8.3 Right to Delete Information

After closing your account, you can request that your information be deleted. However, certain information may need to be retained for a specified period due to legal obligations.

8.4 Right to Data Portability

You can request that specific information from your account be provided in a standard format.

To exercise any of the above rights, contact our customer support team. We generally process these requests within a reasonable timeframe.

All q baje services are operated exclusively for adults, meaning individuals aged 21 or above.

Age is verified at the time of registration and identity verification is mandatory before account activation. If a user is found to have registered by providing a false age, their account will be closed immediately.

We do not collect any information from minors, and if we become aware of such a situation, all necessary steps are taken to delete the relevant information.

q baje reserves the right to update this Privacy Policy at any time. We will publish a notice on the website before changes take effect, and for significant changes, registered email addresses will be notified.

Continuing to use the platform after changes are made will be considered as consent to the new policy. We therefore recommend reviewing this page regularly.

If anything in this policy is unclear or you have any questions, you may find answers on our Frequently Asked Questions (FAQ) page or contact our support team directly.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our customer support team directly.

Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day in Bengali and English via live chat and email. Data protection matters are processed on a priority basis.